22bet's Commitment to Players

Responsible Gambling at 22bet – Tools and Support for Playing

At 22bet, entertainment and responsibility go hand in hand. Here you'll find all the tools you need to play with control, along with information to recognize when it's time to take a break — and how to request one with a single click.

Create Free Account FAQ
24h
Minimum self-exclusion period
R$0
Cost to activate limits
188
CVV – 24h support
18+
Mandatory Minimum Age

What 22bet Does for Responsible Gambling

Six concrete commitments that make a real difference in your experience

Custom Deposit Limits

Set how much you want to deposit per day, per week, or per month — directly in your 22bet account settings. The limit takes effect immediately and can only be increased after 24 hours, to prevent impulsive decisions in the heat of the moment.

Temporary Self-Exclusion

Need a break? With a single click you can suspend your account for 24 hours, 7 days, 30 days, 90 days, or 6 months. During self-exclusion, deposits, betting, and access to games are all blocked — the pause is complete and immediate.

Permanent Self-Exclusion

If you decide to stop for good, 22bet offers the option to permanently close your account. After exclusion, a new account cannot be created using the same CPF. This is a serious decision and the platform treats it with full respect.

Loss Limit per Period

In addition to the deposit limit, you can set a maximum loss amount per day, week, or month. Once the limit is reached, new deposits are automatically blocked until the next period begins — no manual action needed.

Gameplay Time Alerts

The platform displays alerts when you have been logged in for an extended period — 1 hour, 2 hours, or whatever interval you configure yourself. These are simple reminders for you to check how long you have been playing and consciously decide whether to continue.

Age Verification at Registration

22bet runs automatic age verification during registration and may request supporting documentation (national ID or driver's license) at any time. Accounts identified as belonging to users under 18 are blocked immediately.

How to Use Each Responsible Gambling Tool

Step-by-step guide to activating the controls you need on your 22bet account

1
Set Deposit Limit

Log in to your 22bet account, go to "Account Settings", and click "Responsible Gambling". Choose the limit type — daily, weekly, or monthly — and enter the maximum amount in BRL. The limit takes effect immediately after confirmation.

You can decrease the limit at any time, with no waiting period. To increase an existing limit, you must wait 24 hours after submitting the request — this waiting period is there to protect you from decisions made in the heat of the moment.

Example: if you set a weekly limit of R$ 200.00, the platform automatically blocks any deposit that would exceed that amount during the week, regardless of the payment method used — Pix, card, or boleto.
2
Activate Loss Limit

The loss limit works independently of the deposit limit. You set the maximum amount you're willing to lose within a given period. Once that amount is reached, the platform automatically blocks new deposits until the configured period resets.

To activate, go to "Responsible Gambling" in your account settings, select "Loss limit", and set the amount and period. Sports bets on the Brasileirão, Copa do Brasil, and casino games such as slots and blackjack are all included in the calculation.

The loss limit is calculated based on settled bets — not on the deposited balance — which makes it a more precise control measure for those who bet on live events.
3
Request Temporary Self-Exclusion

If you feel you need a break, temporary self-exclusion is the right tool. Go to "Responsible Gambling" in your settings and select "Temporary self-exclusion". Choose the period: 24 hours, 7 days, 30 days, 90 days, or 6 months.

Once confirmed, the account is suspended immediately. During the self-exclusion period you cannot log in, make deposits, or place bets. When the period ends, the account is automatically reactivated — but you can request a new exclusion or convert it to permanent at any time through support.

If you frequently use temporary self-exclusion, consider reaching out to our support team. They can help determine whether a longer break or other resources might be a better fit for where you are right now.
4
Request Permanent Self-Exclusion

Permanent self-exclusion definitively closes your account on 22bet. To request it, reach out via live support chat or by email at suporte@22bet.express. The process is handled with discretion and respect — no judgment, no attempts to dissuade you.

After permanent exclusion, it is not possible to create a new account using the same CPF, email address, or phone number on the platform. Any available balance not tied to rollover requirements will be returned after the verification process.

Permanent self-exclusion is a serious and irreversible decision. If you are unsure, start with a temporary self-exclusion of 30 or 90 days to see how you feel during the time away.

Signs That Gambling May Be Becoming a Problem

Responsible gambling starts with self-awareness. Most people who play at 22bet — whether betting on the Brasileirão Série A, playing slots, or trying the live casino — does so as a form of entertainment within a budget that doesn't compromise their financial wellbeing. But sometimes the line between entertainment and a problem can get blurry.

There's no single definition of problem gambling — everyone reacts differently. But there are warning signs worth paying attention to. If you recognize some of them in your own behavior, it may be time to talk to someone or use the control tools available at 22bet.

  • Gambling with money that isn't meant for it — using money set aside for water, electricity, rent, groceries, or credit card bills to make deposits on the platform.
  • Chasing losses — depositing more after a loss to try to recover what you spent, instead of accepting the outcome and ending the session.
  • Losing track of time — starting a session intending to play for 30 minutes and realizing hours later that you are still on the platform.
  • Hiding gambling activity — feeling the need to hide how much time or money you are spending from family, a partner, or close friends.
  • Playing to escape — using gambling as the main way to cope with anxiety, stress, work problems, or personal conflicts, rather than as entertainment.
  • Neglecting responsibilities — missing work, stopping seeing friends or family, or giving up activities you enjoy because of gambling.
  • Irritability when unable to play — feeling anxiety, irritability, or physical discomfort when you are prevented from accessing the platform for any reason.

Check Your Gambling Behavior

Answer the questions below honestly. This is not a diagnosis — it's a self-reflection tool to help you assess your relationship with gambling.

Self-Reflection Questionnaire

If you answer "yes" to 3 or more questions, consider reaching out to our support team or calling CVV (188).

1. Have you ever wagered more than you intended when you opened the platform?

2. Have you ever felt the need to bet larger and larger amounts to get the same thrill?

3. Have you ever tried to cut back or stop gambling and been unable to?

4. Has gambling ever had a negative impact on your finances, work, or relationships?

5. Have you ever borrowed money or sold something in order to gamble?

6. Do you frequently think about past bets or find yourself planning your next session while doing other things?

7. Have you ever felt ashamed, guilty, or regretful because of gambling?

If you notice warning signs, use the responsible gambling tools at 22bet or call CVV: 188. Free, confidential support available 24 hours a day.

What Responsible Gambling Means at 22bet

The 22bet is an entertainment platform. Just like going to the movies, watching a Flamengo match at the stadium, or dining out, playing on the platform should be an experience that fits your budget and one you choose consciously — not something that happens out of control.

Responsible gambling isn't about not playing. It's about playing within limits you set for yourself in advance, without pressure to recover losses, and with a clear understanding that the outcomes of slots, roulette, blackjack, and Sports Betting are inherently uncertain — no strategy guarantees consistent long-term winnings.

The 22bet commits to the following: never sending marketing communications to users who are in a self-exclusion period; making all control tools available for free and without red tape; responding promptly to self-exclusion requests; and treating every user who seeks help related to gambling with respect and without judgment.

Practical Tips for Playing Within Your Limits

Set a budget before you deposit
Decide how much you are comfortable spending as entertainment — the same way you would budget for any other leisure activity. That amount should fit within your budget without affecting bills, groceries, or your emergency fund.
Use the platform's limits to reinforce your decision
Set your deposit limit at the 22bet equal to the budget you set. That way, even if you change your mind mid-session, the platform automatically keeps you in check.
Set a time limit per session
Before you open the platform, decide how long you're going to play. Set a timer on your phone. When it goes off, end the session — whether you're up or down.
Never chase your losses
Every slots spin, every blackjack hand, and every sports bet is independent of the ones before it. Depositing more to "recover" what you've lost is the fastest way to turn entertainment into a problem.
Take regular breaks
Get up, drink some water, step away from the screen for a few minutes every hour. Betting decisions made after long, uninterrupted sessions tend to be worse — fatigue impairs critical judgment.
Share it with someone you trust
Sharing with a friend or family member how much you plan to spend creates an extra layer of accountability — and makes it harder to ignore your own limits.

Minor Protection

Access Prohibited for Users Under 18

Registration at 22bet requires a CPF and date of birth, and automated checks are run to block access by minors. Any account identified as belonging to someone under 18 is immediately suspended pending investigation.

Parental and Guardian Responsibility

If you have teenagers at home and share computers or mobile devices, 22bet recommends using parental control software (such as Google Family Link or similar) to block access to betting and gaming platforms.

Suspected Underage Use?

If you suspect a minor has accessed the platform, contact us immediately via support chat or at suporte@22bet.express. The case will be handled with the highest priority and full confidentiality.

Where to Get Help

CVV – Centro de Valorização da Vida

Free, confidential support available 24 hours a day, 7 days a week. Staffed by trained professionals ready to help during moments of crisis — including situations related to compulsive gambling.

Call 188

The support team at 22bet is also available 24 hours a day to help with responsible gambling questions — activating limits, requesting self-exclusion, or clarifying how the available tools work. Access it via the platform's chat.

Responsible Gambling FAQ

Common questions about 22bet's tools and policies

Log in to your account on 22bet, click your profile in the top right corner and go to "Account Settings". Find the "Responsible Gambling" section and select "Deposit Limits". You can set a daily, weekly, or monthly limit — or all three at once. Once confirmed, the limit takes effect immediately. To lower a limit, the change is instant. To raise one, you must wait 24 hours from the time of the request.

Temporary self-exclusion cannot be cancelled before the chosen period ends — and that's by design. The goal is to make sure the break is effective and that you don't reverse the decision on impulse. If you chose 30 days, the account stays suspended for the full 30 days. Once the period is over, reactivation happens automatically. If you'd like, you can request a new exclusion right after. For permanent self-exclusion, there is no reversal.

Any available balance in your account that is not tied to bonus rollover requirements can be withdrawn before or during the permanent exclusion process. Contact the 22bet to request the closure — the team will guide you through the withdrawal and account termination process safely. Bonus balances with incomplete rollover requirements will be forfeited in accordance with the Terms and Conditions.

No. The 22bet commits to not sending marketing communications — promotional emails, bonus notifications, or promotional alerts — to users who are in a temporary or permanent self-exclusion period. If you receive any such communication during your exclusion period, contact support immediately so the issue can be resolved.

The 22bet uses monitoring systems that detect behavioral patterns associated with problem gambling — such as sudden increases in deposits, very long sessions, loss-chasing patterns, and other metrics. When these patterns are identified, the responsible gambling team may reach out to the user to offer available tools or check whether they need support. The goal isn't to restrict, but to look out for you.

None. All responsible gambling tools at 22bet — deposit limits, loss limits, time alerts, temporary and permanent self-exclusion — are completely free and available to any user with an active account. There are no fees, conditions, or requirements to activate them. The only investment is the time it takes to set them up in your account settings.
Privacy and Responsible Gambling

Information related to the use of responsible gambling tools — including configured limits and self-exclusion periods — is treated with complete confidentiality by 22bet, in compliance with the General Data Protection Law (LGPD). This data is used exclusively to protect the user and is never shared with third parties for commercial purposes. For more details, visit our Full Privacy Policy.

Responsible Entertainment Is Possible

The 22bet offers over 3,000 games, betting on Brasileirão, UFC, and e-sports — plus the tools to play within your limits. Create your free account, set your budget, and enjoy responsibly.

Create Free Account I Already Have an Account
Português